Key takeaways to keep applying:
– Leading vs Managing (remember to manage ‘things’ and ‘lead’ people)
– Establish trust with your team by demonstrating that you value what they value
– Eliminate expectation gaps
– Keep giving feedback that feeds using the ‘Do well’ & ‘Do differently’ formulas
Here’s a link to a short video that relates to the material covered.
https://athenaonline.com/mqcl2/0408IMSL2FCLTY2021/MDUzMjE0NzE0MzIwMjEzMjA0
How to Manage and Lead
We manage things <–> We lead people
| Managing | Leading |
|---|---|
| Success – comes from what you do everyday | Success – Comes from your team’s performance |
| Mindset – its all about Me | Mindset – its all about Them |
| Goal – star performer | Goal – Star Mentor |
| Paid to manage | Not paid to lead |
Why take a management job?
- Help develop others
- Inspire others
- Positive impact
- Part of successful career
- Make a difference
How do we make a difference?
- hope
- inspiration for a better future
- compassion
- care personally, individually
- trust
- behavioral predictability
- stability
- constancy in their jobs
How to Establish Trust
Without trust we get merely a transaction in time. Below are some leadership behaviors that foster trust in teams:
- Intentionally build relationship
- Show vulnerability
- Share information
- Facilitate whole-person growth
- Recognize excellence
- Induce ‘challenge stress’
- Autonomy
- Job crafting
A list of practical ideas to create trust
- Commonalities
- Walk down the resume
- Share / laughter (an experience)
- Show respect
- Demonstrate integrity / consistency
- Repeat the good stuff
- Pecha Kucha (happy hour, socialize)
Some things to watch out for
- Showing too much vulnerability
- Being in-genuine / not enough transparency
How to Eliminate Expectation Gaps
What do we say that creates a Dangerous or Safe environment
- “Trust Me” could be dangerous
- “Why would you do that?”
- “Its ok we’re all learning”
- “We need to talk”
- “How I would’ve done it”
- “You got this”
- “I have your back”
- “I need this now”
“The single biggest problem in communication is the illusion that has taken place” – George Bernard Shaw
The key is – what is the listener hearing?
Why does conflict or upset occur?
- Missed expectations
- Missed expectations are the greats threat to any relationship
- Expectations could be a simple as having introductions
How to address expectations:
- Clearly state the expectations
- Followup
- Ask questions
- Confirmations
How to Manage and Lead through Change
The Kubler-Ross Change Curve
- Some event that forces change. Initial reaction is shock
- Denial
- Frustration
- Depression
- Experiment
- Decision
- Integration
Similar to the stages of grief
- Denial
- Anger
- Depression
- Bargaining
- Acceptance
7 Long lasting changes from the pandemic
- Expanded remote work policies
- Limitations on travel
- Up-skilling and cross-skilling
4 Ways to manage and lead virtually
- Offer cross skilling options
- Protect against remote work burnout
- Cheer
- Ensure Participative Decision Making
How to Delegate to Develop
How to Give Feedback that Feeds
What ways do we create a dangerous environment while giving feedback?
- Identify actions and behaviors
- Contribute those actions to a goal
Kellogg Sales Institute Feedback Coaching Form
- One thing you did well
- One thing i think you did well
- One thing you would do differently
- One thing i think you could do differently